Terms of Use

Terms of Use and Refund Policy

1. General Provisions

Thank you for using the services of topup-balance.com. The service is operated by Siamocean OÜ (Registration Number: 14774840), registered at Vesivärava tn 50-201, 10126 Tallinn, Estonia.

topup-balance.com offers digital products, prepaid mobile balance top-ups worldwide, gift cards, game activation codes, and eSIMs for travel.

2. Website Registration

To register on topup-balance.com, you must provide your email and agree to the Terms of Use and Privacy Policy.

You can update your registration details in the "My Account" section.

3. User Account

Your account on topup-balance.com is personal and cannot be transferred to third parties.

4. Payments and Order Processing

You can place orders and make payments 24/7.
Most products and services are delivered automatically within 6 minutes. However, some orders may take up to 10 business days.
topup-balance.com guarantees that prepaid codes delivered are valid and unused.
All purchases are final and non-refundable.

5. Refund and Exchange Policy

Refunds are provided if your payment could not be successfully processed by the service provider.
If an error in the order occurred due to your mistake, a 10% fee will be deducted.
Refund requests are processed within up to 30 business days.
Gift cards and digital codes are non-refundable and non-exchangeable.
If the eSIM was not activated, it can be replaced by contacting customer support.
Refunds for orders under $5 will be credited as bonus funds to your account.
Crypto refunds are only available for accounts on Binance, Bybit, KuCoin.

6. Responsibility

You are responsible for the accuracy of the information you provide.
Any costs due to incorrect data input are the user's responsibility.
If violations occur, the account may be suspended and the balance canceled.

7. Prohibited Actions

The use of topup-balance.com for illegal purposes, including fraud or money laundering, is prohibited.

8. Force Majeure

We are not responsible for service delays or failures due to force majeure circumstances.

9. Customer Support

If you have any questions or issues, please contact our support team.

Working hours:

Monday – Friday: 10:00 – 19:00 (GMT+7)
Saturday – Sunday: flexible hours

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