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Privacy Policy

Last modified date: March 09, 2020

1. Introduction

By using topup-balance.com, you agree to the processing of your data in accordance with the terms and conditions set out in this privacy policy. Please, read this document and make sure that you fully understand our policy regarding your personal data before you access or use any of our services. If you have read and fully understand this privacy policy, but do not accept it, you must immediately leave this website or stop using any of our services.

2. Glossary

User shall mean an individual or an organization that uses topup-balance.com to fulfill a particular function.

Customer service shall mean the staff of topup-balance.com that provides assistance to the users, and also helps address the issues arising in the course of using the topup-balance.com website..

Supplier shall mean a legal entity that supplies goods or provides services to topup-balance.com.

Personal data shall mean any information directly or indirectly related to a particular or defined user of topup-balance.com, which is provided to another legal entity.

"We", "us", "our" shall mean topup-balance.com.

"You" or "your(s)" shall mean you, an individual or a legal entity that uses the services provided by topup-balance.com.

Terms of use shall mean these terms and conditions of use of the topup-balance.com services as amended from time to time available on the website.

Privacy policy shall mean a policy of topup-balance.com as amended from time to time regulating the processing of personal data and published on the website.

3. Data collection and processing

We collect and process the following personal data about the user:

  • personal and contact data (your name, surname, e-mail address, other data obtained as a result of verification of personal and contact data);
  • data on the transactions conducted through the Topup-balance.com service;
  • communication with you (telephone and video calls, e-mail and chat correspondence);
  • IP address;
  • any other data provided by you on a voluntarily basis (in particular, in the course of communication with our technical support service);

Should we ever file a petition for bankruptcy or merger with another company, or should we decide to buy a new business, or to sell an existing one, we may need to disclose your personal data to prospective or actual buyers and the other party.

4. Refusal to process data

You are entitled to refuse from processing the data required for marketing attribution and analytics. You can easily use the opt-out option by simply ticking the appropriate boxes in the account settings. If you subsequently change your mind, you can always renew your data processing subscription by ticking the relevant boxes again.

5. KYC / AML

Siamocean OÜ has internal rules for verifying customer service. Depending on the nature of your transaction, additional verification of your account may be required. Verification of ID is necessary to fulfill our regulatory obligations.

6. Third party services

Topup-balance.com has established partnership relations with a number of service providers and contractors, whose solutions complement, facilitate and improve the services provided by us. These service providers include hosting, communications and delivery (and distribution) networks of cellular mobile operators, Internet providers, as well as the data protection services, billing and payment processing services, domain name registrars, fraud detection and prevention, web analytics, e-mailing services, text messaging and e-mail tracking, session recording and remote access service, capacity measurement services, data optimization and marketing services, legal adviser services.

7. Security

We have security measures in place to ensure the confidentiality of your personal data and to protect them against loss, misuse, alteration or destruction. However, for security and intellectual property protection reasons, we may not disclose all details of protective measures in our service. The staff of Topup-balance.com undergoes a thorough security check, and any decision concerning even the deleted data goes through a strict approval protocol. Topup-balance.com stores the user data on the servers that are physically protected and are constantly monitored. In order to ensure the proper level of security, topup-balance.com website may go into a maintenance mode at any time. We are not responsible to you for the website service interruptions.

8. Privacy policy modification

We are entitled to amend this privacy policy, as required by applicable laws, to change our practices for data collection, use and storage. In case we decide that the changes made are material (at our sole conscientious discretion), we will notify you of this fact before such changes become effective. We recommend that you periodically review this page in order to obtain updated information about our privacy policy.

This privacy policy has been worked out in English and may be translated into other languages for your convenience. You can access and view other language versions by changing the language settings on Topup-balance.com website. In the event the translated version (into the language other than English) of this privacy policy comes into conflict to any extent with its English version, the provisions of the English version shall prevail time. We are not responsible to you for the website service interruptions.

9. Questions and claims

Should you have any comments with regard to your personal data or any issues related to this privacy policy, please contact us via e-mail: privacy@topup-balance.com.

If you consider that our collection, use, disclosure and/or storage of your personal data violate any applicable data protection legislation that is binding upon us, please send your claims to the following e-mail address: privacy@topup-balance.com. We will consider them within a reasonable time limit and will provide you with an answer.

Please, note that privacy@topup-balance.com is an e-mail address designed to handling issues related to this privacy policy. You are hereby requested not to send any other messages to this address (for example, those related to payments in the service work). Messages regarding any other issues shall be sent to the following address: contact@topup-balance.com.

10. Other important information

By following the links on our website, you may be taken to third-party websites. We do not accept any responsibility for the content of these third-party websites, and also for the personal data that may be collected by such websites, including the policies for storing and using such data. Third-party websites may have their own rules for handling personal data. We strongly recommend that you read the relevant information on third-party websites to understand what rules govern the work with your personal data. After you leave our website, the provisions of our privacy policy cease to apply.

Please, report immediately any inaccuracies, errors and service faulty operation using the contact details and the feedback form available on the "contact us" page.