Frequently Asked Questions

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What is it?

balance-topup.com is a service of refill of cellular communication for crypto-currency and other payment systems 24/7.

Who are you?

We are a young team of blockchain developers that aims to provide transparent and fast servicing in the field of sales of prepaid cellular communication services and electronic goods for any crypto currency and with the use of other payment systems.

What is the minimum age for using your service?

We offer our services and products to users who are at least 18 years of age.

I did not find my country on the list. What shall I do?

Due to certain legal restrictions, we do not offer our services to users from a number of countries. If your country is not on the list, it means that we do not work with this country. You can follow the updating of countries in our official facebook, reddit, twitter accounts!

Security

How do I activate Google Authenticator?

1. Log in to your personal account on Topup-balance.com, go to the “Security” page, click “proceed to activation” option.
2. Download the GoogleAuthenticator mobile application from the AppStore or GooglePlayStore.
3. Scan the QR code, enter the code from the GoogleAuthenticator application on the page, and save the secret key in a safe place.

I have lost access to the secret key. How to disable GoogleAuthenticator?

Please, contact the customer service and ask the staff for assistance. Attention! Access restoration to your account may require identity verification and may take up to 30 days!

Is it possible to delete my account on Topup-balance.com?

You can delete your account in your personal account in the “My Account” section by selecting the “Delete” option. Please note that the whole payment history is unrecoverable.

There are many pages on the Internet that are similar to yours. How do I know that I have selected your service?

In the course of authorization on Topup-balance.com make sure that you are using the Topup-balance.com resource. The website boasts a certificate issued to its developer - Sectigo RSA DomainValidationSecureServer CA.

Service payment

Where can one check the fee that will be charged when paying for the services?

The fee rates differ depending on the service type. To view the relevant fee, select the service you are interested in, the amount and choose the payment method. The fee will be displayed prior to clicking the “Pay” button.

I have made a mistake while paying. What should I do?

Check your payment details carefully. Most payments are non-refundable!
In case you have made an erroneous payment, please contact the customer service by using the following e-mail address: contact@topup-balance.com.

The payment is displayed as successful, but the funds have not been credited yet. What shall I do?

It takes some time to credit the funds to your account after payment has been made. Crediting of the relevant payment for the most services takes from 20 minutes to 12 hours. In case of prolonged processing of applications, you will be notified prior to making a payment.

Are there any hidden fees?

No, Topup-balance.com provides complete transparency regarding all fees and charges.

I chose to replenish the country of Ukraine, Belarus, Kazakhstan, why is the amount on the site indicated in RUB currency? How much will I get to the account?

The nominal currency for the countries of Ukraine, Belarus, Kazakhstan is RUB - Russian Ruble, but on the balance you will receive the amount that is indicated in the next step. The plans are to make for Ukraine, Belarus, Kazakhstan a denomination in the national currencies of a particular country.

What are PINs?

This is a virtual scratch card with a pin code for crediting electronic funds.

Miscellaneous

How do I unsubscribe from e-mail newsletters?

In order to unsubscribe from e-mail newsletters, you must log in to your personal account in the “Settings” section. Further, options to configure the distribution of Topup-balance.com newsletters will be available.
Please, report immediately any inaccuracies, errors and service faulty operation using the contact details and the feedback form available on the “contact us” page.

Verification

Is verification mandatory?

Verification is necessary only for payments via bank cards, Alipay, WeChat.

If you cannot find answer to your question in ouf FAQ, you can always contact us. We will answer to you shortly!

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